Account and Data Deletion

How to request deletion

Deletion requests are handled by our team. To make a request:

1. Email admin@vacaysitters.co.za with the subject line Data Deletion Request.
2. Include the email address or phone number linked to your Vacay Sitters account, and say whether you use the pet owner app or the sitter app.
3. We'll use these details to verify the request before we delete your data, and we may contact you to confirm it.

Email a deletion request

What we delete

When we process your request, we delete personal information linked to your Vacay Sitters account, including:

• Your profile details (name, email, phone number)
• Booking history and service requests
• Messages and communication records
• Account-related app activity

Some information may need to be kept for longer where the law requires it, for example records of payments and transactions. Any information we keep is handled in line with our Privacy Policy.

How long it takes

We will process your deletion request within 7–30 days, depending on verification and legal requirements.

The "Deactivate Account" option in the app

Both apps include a Deactivate Account option in your profile. If you want your personal information deleted, or you're not sure whether your data has been removed, please email a deletion request as described above.

Questions

For any other privacy question, email helpdesk@vacaysitters.co.za. You can read more about your rights in our Privacy Policy.